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Notifications are not coming through my Versa

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‎05-07-2022 07:53 - last edited on ‎05-07-2022 10:42 by Fitbit Moderator

‎05-07-2022 07:53 - last edited on ‎05-07-2022 10:42 by Fitbit Moderator

Not getting texts on my versa why?

 

Moderator Edit: Clarified subject

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‎05-07-2022 10:43 - edited ‎03-08-2024 08:10

‎05-07-2022 10:43 - edited ‎03-08-2024 08:10

Hi there, @tammylynn2466. Welcome to the Community Forums. 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Versa from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Versa one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-07-2022 10:43 - edited ‎03-08-2024 08:10

‎05-07-2022 10:43 - edited ‎03-08-2024 08:10

Hi there, @tammylynn2466. Welcome to the Community Forums. 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Versa from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Versa one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes