Notifications are not coming through my Versa

[Flyawaypt]

I have to reset fitbit app every day to allow notifications. Does anyone know how to fix it 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Flyawaypt, welcome to the Community Forums. Thanks for the details shared in your post and for letting me know that you have to restart the Fitbit app every day to allow notifications, I understand where your concern is coming from. I'll be glad to help you.

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting that error message, but having issues with your notifications on your Versa, make sure you've followed these steps: Why are notifications delayed or missing?

Let me know how it goes. 

[Flyawaypt]

Phone reset doesn't work. I have to reinstall the fitbit app everyday , really annoying. 

[MarreFitbit]

Hey @Flyawaypt, thanks for getting back and for the update. I understand how annoying must be to have to restart your phone several times a day. 

As mentioned above, please note that if you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

Additionally, keep in mind that Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Let me know if you have any further questions. 

[Flyawaypt]

Restart the phone doesn't work I have to reinstall the fitbit app 

I hope fitbit can fix this issue fast.

I will be waiting for it, please hurry up patient isn't my strongest point.