Notifications are not coming through my Versa

[Kattaloo]

Message says notifications not available at this time. Restart phone to get notifications. Have done that several times and still saying the same thing. Any suggestions what to do next to get my notifications.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Kattaloo. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

However, if you have a Huawei phone you can try the following steps: 

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope this helps. 

[ace76]

Thank you so much

ur my life saver

[MarreFitbit]

Hey, @ace76. Welcome to the Community Forums. It was my pleasure! 😊 I'm glad to hear the steps provided above have worked for you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Have a nice day. 

[Valydriver]

That doesn't works i made It several times

[MarreFitbit]

Hi there, @Valydriver. Welcome on board. Thanks for for trying the tips and recommendations I've shared above. 

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

Have a nice day.