Notifications are not coming through my Versa

[Marlenej]

My Versa is now fully syncing with my Pixel 4 XL, which is on the compatible phone list. I'm getting all stats perfectly. However, I can not get it to pair with my phone. If I do a soft restart of my Versa watch the phone will find it. If I go to add it it will not connect. Is this a Fitbit, Android or Google problem? I'm really frustrated about the whole situation. Without being able to pair I can't get my messages or phone call alerts. HELP

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Marlenej. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa before reaching out. 

While reading your post I was wondering if you get any error message in the Fitbit app regarding the notifications not working? If do, may I know what the message says?

Nevertheless, I'd like to provide the following steps that actually work for Huawei users, I know you have a Pixel but it's still and Android device, so I thing it would worth the try:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope this helps!