Notifications not showing up in app

[asmith94]

I have recently had to delete and re-add my versa, which is more often than I’d like🙄 I’ve received notifications on my phone, but when I go to turn them on in the app, they aren’t there. This whole process of having to wait for a notification in the first place is frustrating as is. Fitbit bought out Pebble, why can’t they use their tech specs to integrate it into their products😩 With pebble, you could add the apps, and turn on their notifications from the get go. I would’ve kept my PTR, but the pebble software no longer exists, so I was forced to switch😓 If anyone has any advise on this, or even a watch that’s more similar to the pebble I could switch to, that would be much appreciated.

[LiliyaFitbit]

Welcome to the forums @asmith94 . I am sorry for the delayed response. 

I appreciate your participation in the Forums and for sharing the details of the difficulty you're experiencing with notifications. I appreciate your feedback and suggestions, we're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. 

Thank you for your troubleshooting efforts. In order to investigate the difficulty you're experiencing could you please provide the additional details of the issue with notifications? I'll be glad to follow up. You can find more information about notifications in this help article: How do I get notifications from my phone on my Fitbit device?

Please keep me posted.

[asmith94]

When I get a notification on my phone, I’ve been going into my notifications on the Fitbit app to turn them on so I get them on my Versa. I’ve gotten ones for Facebook messenger, and Instagram. The Messenger ones took a few days to show up in my notification options, and the Instagram one still hasn’t shown up.

[LiliyaFitbit]

Hi @asmith94! Thank you for your reply. I am sorry for the late response. 

I appreciate the additional details of the issue you're experiencing. There are several factors that may cause delayed or missing notifications and I recommend checking this help article with complete troubleshooting steps: My Fitbit device isn't receiving notifications from my phone.

I'll be around if you need further assistance.

[asmith94]

Unfortunately, none of those quick fixes help. I’m still not receiving Instagram in my notifications. I’ve also received other notifications that have populated in the notifications center, just specifically Instagram won’t show up. Again, I really dislike that you have to wait for a notification to be able to turn it on.

[LiliyaFitbit]

Hi @asmith94 thank you for your reply!

I appreciate your efforts and the additional details. Since the issue persists, I'll send your case to our Support team so they can investigate further. You will receive an email from them soon. 

I'll be around if you need further help.