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Notifications not working

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‎09-01-2018 00:31 - edited ‎09-01-2018 00:31

‎09-01-2018 00:31 - edited ‎09-01-2018 00:31

My iPhone 8 shows it is connected to Versa. When I try to turn on Notifications in the Fitbit ap  it says “Bluetooth Pairing required”. The app is not recognizing the versa as already being paired with phone. I have spent 3 days on phone or online and performed numerous resets to get it halfway going. Any help would be appreciated

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3 REPLIES 3

‎09-01-2018 07:58

‎09-01-2018 07:58

Your phone should not show it is connected to your tracker until you enable notifications. Did you try forgetting the connection, rebooting the phone and then enabling in the app? Last resort would be to uninstall the app, make sure it doesn't still show as connected, reboot the phone and reinstall the app.

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‎09-01-2018 10:15

In response to SunsetRunner

‎09-01-2018 10:15

Tried all those 3-4 times as well as re-installing app and restarting phone. It is tracking everything ok just not getting notifications from iPhone text or calls. 

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‎09-01-2018 11:22

In response to WWF88

‎09-01-2018 11:22

Actually I figured out how to just turn off Versa in settings but I also created a new account at same time I powered versa off. Restarted phone, versa, app, all from beginning now notifications are working! The problem was when I was pairing Bluetooth it would throw the code and I would type in phone then it would not complete pairing process. May be why my battery only lasted 12 hours? 

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