Notifications received, but not popping up on Huawei p20 pro

[Qxlbon]

Got my Versa yesterday. Watch looks good.

And my notifications are actually synced to the watch. However, whatever I do, it won't vibrate or POP up notifications, which I thought it should (at least vibrate).

Anyone who has experienced this and fixed it? 

I have tried:

• Notification ON, both on app and watch
• Vibrate strong ON
• No silent or quite mode on phone.

[DavideFitbit]

Hello @Qxlbon,  it's good to see you around in the Community forums. 

I'm sorry to see that you've been having trouble with the notifications. Thank you for sharing the steps that you already tried. 

Before considering other options, please try to deactivate the notifications on your watch completely, and then try to set them up again following the steps here. 

You can also find more information about how to resolve problems with notifications in this article. 

Please Keep me posted on the outcome. 

[Kitsune99]

I can tell you I have done everything from restarting watch, phone, uninstalling and reinstalling and it’s still doing the same thing. I’ll get notifications, but they won’t pop down and won’t vibrate my versa.

[Ltownsq]

Same thing here. You won't get any help.

[Lulaboola]

I am on an Honor9 but all Hauwei  phones seem to have over zealous battery optimization. This was causing me a whole slew of issues. In settings go to Battery>App Launch>Fitbit and make sure the Auto management is switched to OFF then make sure all the 3 options in the pop-up are turned ON. This may not work for you but it sorted out all the issues I was having so worth giving it a shot 🤷

[DavideFitbit]

Hello @Kitsune99 and @Ltownsq, thank you for sharing all this information about what you've been experiencing with the notifications and for confirming that you already tried the suggested steps. 

Could you please confirm which is the mobile device (phone model) that you\re been using to set up the notifications? Please make sure to check if the device is listed here as compatible: Which phones and tablets can I use with my Fitbit watch or tracker?

Thank you for sharing these steps as well @Lulaboola! 

Keep me posted.  

[Ltownsq]

I use a Samsung Galaxy S10

[Kitsune99]

I have a Samsung S9.

[DavideFitbit]

Thank you for sharing this information @Ltownsq and @Kitsune99, I've seen other users who have been experiencing the same difficulties to receive the vibration when getting the notifications.  

The team of developers is aware of this behavior and they're working to find a solution as soon as possible. 

Let me know if you have further questions.