Notificifications received, but can't read

[c-macd]

I get the notification message on my Versa, but it does not show the message. It says...open..so when I open, it goes away and opens up on  my phone.

[LiliyaFitbit]

Welcome to the Fitbit Community @c-macd. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the issue you're experiencing with notifications. I understand that you get the notification but doesn't show the message. Could you confirm if you receive a "New Message" notification? Do you use an iOS or Android device? 

If you're using an Android device, I recommend checking the following requirements and doing the following:

1. Open your "Messages" app on your Android device.

2. Go to "Settings."

3. Click on "Notifications."

4. Make sure there is a checkmark next to "Preview Message". 

You can confirm the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? 

Looking forward to your response.