Odblokowanie fit bit versa

[ewelina.adamiec]

Jak odblokowac fit bit verasa bez telefonu? Fit bit przestal byc parowany i nie mam kodu

[MarreFitbit]

Hi there, @ewelina.adamiec. Welcome to the Community Forums. 

We currently aren't staffed to provide support in Polish within the Community Forums.

We currently support French, Italian, Spanish, German, Korean, Japanese and English. Hopefully we can support more locales in the future. If you could reply me back in English, I'll be more than glad to help you. 

If you have any additional questions about your Fitbit device or services, visit help.fitbit.com.

[ewelina.adamiec]

Hi

How to unlock fit bit versa 2 without phone? Fit bit display a message on the watch use the code from the phone , but the phone is jo longer paired with the watch

[SunsetRunner]

Hello @ewelina.adamiec 

Look here for detailed instructions on how to unlock your Versa 2 without your phone: https://community.fitbit.com/t5/Other-Versa-Smartwatches/Unclock-Fitbit-Versa-without-phone/td-p/405.... Just follow the instructions given by the moderator carefully. 

Once you unlock your Versa 2 you will need to set up your Versa 2 as a new device. Here’s how: 

1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device if your on an iOS device or tap unpair if your on an Android device 
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. 
4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
5. Restart your phone.
6. Restart your Fitbit if your able too: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
7. Log back into the Fitbit app, tap on your profile picture then scroll down and tap Set Up a Device.
8. Choose your Fitbit from the list and follow the onscreen instructions. When asked if you want to replace your Versa 2 say yes.
   
   😃 I hope this resolves the issue. Please let me know how it goes and if your able to get back up and running again.

[ewelina.adamiec]

Comunity at phone :data not cleared. Sync & try again

Im tray a lot of time ☹️

[SunsetRunner]

Hello again @ewelina.adamiec 

The message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.  You just need to set up your Versa 2 again as a new device as I described above: 

1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device if your on an iOS device or tap unpair if your on an Android device. If it doesn’t appear anywhere on your Bluetooth proceed to step #2
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. 
4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
5. Restart your phone.
6. Restart your Fitbit if your able too: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
7. Log back into the Fitbit app, tap on your profile picture then scroll down and tap Set Up a Device.
8. Choose your Fitbit from the list and follow the onscreen instructions. When asked if you want to replace your Versa 2 say yes.
   

[ewelina.adamiec]

Thank you... done 😁problem fixed

[SunsetRunner · Accepted solution]

That’s Awesome @ewelina.adamiec! 😃 I’m so thrilled I was able to help you get back up and running again. Please consider marking my instructions above as “Best Answer”. Doing so really helps others find the solution to issues like the one you were experiencing. I’d appreciate it. I hope you have a wonderful weekend and as always Happy Stepping!