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Old clock face won't be removed from my Versa 2

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‎08-07-2022 10:32 - last edited on ‎08-07-2022 10:59 by Fitbit Moderator

‎08-07-2022 10:32 - last edited on ‎08-07-2022 10:59 by Fitbit Moderator

Hi,

 

When I change my clock face, I still have a previous clock in the background that will not be removed.

 

I already cleared, restarted, and even added to a different account, and the clock is still in the background.


please advise on how I can fix this

 

thanks 

 

Moderator Edit: Clarified subject

 

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‎08-07-2022 11:02 - edited ‎06-28-2023 10:10

‎08-07-2022 11:02 - edited ‎06-28-2023 10:10

Hi there, @imaang. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've tried, I suggest removing the previous clock face (the one which remains in the background) from your saved clock faces. To do so, tap the clock face > Removeclock face. Then, try once again to restart your Versa 2.

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-07-2022 11:02 - edited ‎06-28-2023 10:10

‎08-07-2022 11:02 - edited ‎06-28-2023 10:10

Hi there, @imaang. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've tried, I suggest removing the previous clock face (the one which remains in the background) from your saved clock faces. To do so, tap the clock face > Removeclock face. Then, try once again to restart your Versa 2.

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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