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On Versa #6 from Fitbit - HR still not working

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‎02-11-2019 15:35 - last edited on ‎02-12-2019 17:17 by Moderator Alum

‎02-11-2019 15:35 - last edited on ‎02-12-2019 17:17 by Moderator Alum

Ok, this is getting really frustrating. After all of the watches, following all the guides out there, wearing it properly, restoring to factory settings a multitutde of times... the HR still does not work. Why won't they send one that works?

 

Does anyone have any advice????

 

Moderator Edition: Format 

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5 REPLIES 5

‎02-11-2019 15:52

‎02-11-2019 15:52

Hi, I realize that this is very frustrating, but I can hardly imagine that you get 6 Versa's on which the HR is not working. Go to the settings on your Versa and press it. Scroll down to HR and see wether it is on or off. when it's off press on off and it will turn to on. Hope this helps.  

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‎02-11-2019 16:05

In response to SunsetRunner

‎02-11-2019 16:05

While I appreciate your message, I have gone through all of the troubleshooting that is out there, including everything recommended from support online and on the phone.

 

The HR works for around 10 minutes then stops. - - is all I see. 

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‎02-11-2019 16:36

In response to beesxxxii

‎02-11-2019 16:36

I'm really asthonized that you have 6 Versa's in a row in which the HR is not working. Flabbergasted by it is maybe a better word. Do no know what to say anymore, except that I have a lot of compassion for you and also feel a bit guilty, cause mine has no problems at all. I totally would understand that you lost your faith in this Fitnit product. I, therefore wish you all the luck in the world, regards kuzibri

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‎02-11-2019 18:31

In response to SunsetRunner

‎02-11-2019 18:31

After factory resetting this one I received today 3 more times, I called
support and their tech team will be reaching out to me to help resolve the
issue (hopefully).

I love fitbit, I've had my Blaze for years with zero issues, so I really
hope that something can be done!

Thanks for your support
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‎02-12-2019 17:15

In response to beesxxxii

‎02-12-2019 17:15

Happy to see you on the Fitbit forums @beesxxxii! I'm sorry to hear that you're having issues with the heart rate not showing on your Versa. I appreciate all the details provided and all the efforts you did trying all the troubleshooting available. As you are currently in contact with our support team, please continue to wait for their assistance, so they can find a solution for you. 

 

I'm glad to hear that you love your Fitbit Blaze, I have one too and I like it a lot. Please do not hesitate to contact me if you need anything else! Woman Happy

 

@SunsetRunner thank you so much for your advise and intervention, I'm here for you too if you need help! Robot Happy

Alexandra Modératrice Français | Directrives Fitbit

| Accepte le post comme Solution!

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