This email I sent yesterday to Fitbit sums up my situation after receiving my 3 replacement pebble from fitbit (I am sooo sick of not having a working fitbit and not being able to get a refund so I can just get away from this substandard product that I sooo wanted to love):
"So the replacement arrived...I was able to get it set up BUT my issues and problems persist and the device remains unfit for purpose:
1. Update required on replacement, slow and difficult
I was suprised that a device update was required and this was problematic and failed on the first few attempts. I ended up deleting and then re downloading the Fitbit App and creating a whole new Fitbit account to ensure that there was no issue with my account, to ensure the app was up to date, and to ensure there was no conflict with any of the previous versa lite pebbles that were linked to my account etc. I also ensured all my phone software was up to date.
The update was VERY slow and in the end was only achieved by my leaving the device on charge and my phone on charge with the screen unlocked over night - initially it seemed to only partially do the update and then get stuck with the screen showing half a blue colour and half the fitbit logo....anyway it eventually worked...but it was slow and an inconvenience meaning I couldn't use my phone at all while the update ran. I attach photos of the screen from the app when the device requested and update and how the screen looked on the first few attempts when the update got stuck
2. Does Not Sync despite All Day Sync being on
I've had a couple of weeks of the versa lite working ok but no I am back to the original problem that I have complained about with each of the pebbles I've had. The sync is not working again, it'll be fine for a couple of days then the sync just stops happening. I've followed ALL of the advice on your own support forums/pages for getting it synced ...as I have with each previous device....ensured the app, device and phone are all up to date. I have most importantly left 'alll day sync' and 'always connected' on and ensured that my phone's bluetooth is on .
This is the issue I have complained about with every Versa Lite pebble you have supplied. In the past I have at least been able to manually sync the device by going into the Fitbit app and clicking 'Sync Now' but on this pebble even that is not working. Screen shots from today attached.
As ever I am not getting notifications of messages (SMS, Whatsapp, Messenger) and emails despite having set the notifications for these items and them working just fine for a few day.
As before I am finding that sometimes old messages and emails are redisplayed on the device when I swipe down on the screen even though I previously cleared these messages and they have been read and dealt with.
3. Strava App/link
As with the previous device I am unable to link the device to Strava.
The device is apparently linked to my Strava account but the device just says to link my account (see screen shot).
All permissions are toggled on but the link to settings on the Strava app within the FitBit app just brings up a blank screen.
I raised an issue about the Strava integration before but you did not in anyway refer to it or address it.
I am really fed up with all of the ongoing problems with the Versa Lite.
I am based in the UK , I purchased the Versa Lite at a Curry's store in April 2019 I have not yet had a reliably working device despite now being on the 4th pebble (having had 3 replacements from you - one didn't sync, one wouldn't update, one bricked itself after a factory reset).
Please address all of the issues this time around and tell me what you propose as a way forward. I am resorting to use of social media channels t about issues with this product and finding other discontent owners.
I look forward to hearing from you as soon as possible".
