On my second Versa 2 STILL not getting sleep readings most of the time

[bobbytomorow]

I am on my second Versa 2...I came form a Blaze about 6 weeks ago, the Blaze always tracked my sleep accurately including naps but the first Versa 2 I got as an "upgrade" was extremely inconsistent would only track say half the nights and the nights it did track would always be way off, like totally miss the first 2-3 hours or last 2-3 hours or both and almost never detect my naps. I returned it after 3 weeks and I'm now on my second Versa 2 and it is exactly the same, tracks about half the time and when it does it is way off and almost never detects naps.

I bought the Versa 2 primarily for this sleep function and am super unimpressed after spending my money on this thing that is essentially an expensive paper weight.

I have tried the suggestions I've seen here, re-pairing, resetting, making sure firmware is updated, making sure app is updated etc...Anymore suggestions before I demand my money back and never buy a fitbit again?

[Marrrmaduke]

@bobbytomorow Do you have any sleep presets set in the fitbit mobile app, e.g. bed times? Please remove them, sync and reboot both devices (phone and versa).

[bobbytomorow]

No I do not