On wrist-calls on Versa 3 aren't working

[LoVilla]

Okay I upgraded to the Versa 3 because I like the fact you could take a phone call from your wrist. Unless apparently you have a Samsung Galaxy S21 Ultra. Has there been a fix to this yet? Kind of putting me off of the Fitbit products.

Moderator Edit: Clarified subject

[Guy_]

Hi @LoVilla  - it should work if the phone is setup correctly. Sometimes it's merely a matter of restarting the phone and watch.

[LoVilla]

I'll try that and see if it works

[MarreFitbit · Accepted solution]

Hi there, @LoVilla. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with the on wrist-calls feature. I understand where your concern is coming from. 

Before anything else, please check the following requirements:

• Make sure you’re using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep your phone nearby with the Fitbit app running in the background. Your phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue to have issues, try the following troubleshooting steps:

1. On your phone, turn Bluetooth off and back on.
2. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?