On wrist-calls on Versa 3 aren't working

[Ng12345]

New versa 3 won’t pair with versa 3 controls. Phone Bluetooth and app are paired. Unable to make outgoing calls. Can receive calls.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ng12345. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with the on-wrist calls feature. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

See you around. 

[Ng12345]

Actually the support team was not helpful at all and ended the chat before my issue was resolved. I have to say I am not at all impressed by the fitbit service/help I have received.

Update: The issue is still unresolved

Moderator Edit: Merged posts

[MarreFitbit · Accepted solution]

@Ng12345 We‘re taking your comments and sentiments in regards to our products and services into consideration.

Before anything else, please check the following requirements:

• Make sure you’re using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep your phone nearby with the Fitbit app running in the background. Your phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue to have issues, try the following troubleshooting steps:

1. On your phone, turn Bluetooth off and back on.
2. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

Hope this helps. 

[Ng12345]

I have done EVERY single step listed with support already. Everything is paired properly now thanks to a YouTube video. But the problem remains that I CAN RECEIVE  calls and texts but am UNABLE TO SEND. 

[MarreFitbit]

@Ng12345 Thank you so much for confirming you've done those troubleshooting steps. 

As recommended in my first response, please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Have a good day.