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‎07-31-2019 06:39 - last edited on ‎08-01-2019 14:20 by

‎07-31-2019 06:39 - last edited on ‎08-01-2019 14:20 by

Hi all,

 

Previous week i bought myself a fitbit versa watch.

I have some issues with the notifications.

 

I have set up the notifications correctly (followed the instructions on the help page)

however the majority of the notifications are not received on my versa watch.

For example when i receive 10 notifications for my whatsapp message, only 2 of them are received on my watch (it's just an estimation, sometimes it's more sometimes it's less)

Have this issue for all the notifications of the different apps.

 

I Tried already some of the solutions, like:

- turning off and turning on the notifications via the app

- killing the fitbit app, starting + syncing the app

- removing the bluetooth connection and setting it up again

 

However, none of this actions help me to properly receive all the notifications.

This is very frustrating 🙂

 

Extra info: i  have an iphone 6.

 

Is there any proper solution for this to work?

 

Thanks!

 

K

 

 

Moderator edit: subject for clarity

 

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‎08-01-2019 14:19 - edited ‎08-01-2019 14:19

‎08-01-2019 14:19 - edited ‎08-01-2019 14:19

Welcome to the Fitbit Community @SunsetRunner. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with receiving notifications on your Fitbit Versa. I am sorry to hear you are going through this situation. I totally understand how you are feeling as you would like to use your new watch without any issues and enjoy all its features. I appreciate your troubleshooting efforts and sharing the steps you've tried already and the information about your phone.  

 

Sometimes a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the complete troubleshooting steps if the issue persists. 

 

Please confirm that "Show In History" option is toggled on: iOS system Settings > Notifications > Messages > 'Show In History'. 

 

If the issue persists, please confirm if you're on iOS 12?

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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