Only calls are coming through my Versa 2

[BelleBailey]

My Versa 2 is not receiving all notifications. Only phone calls are coming through. I have tried absolutely everything that has been suggested on other posts. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @BelleBailey. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Are you using an iOS device? If you're, I'd like to know if those messages are actually iMessages? I have an iPhone and I had a similar inconvenience, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, I suggest taking a look at the help article: Troubleshooting quick tips for iPhones.

Hope that helps. 

[BelleBailey]

Thank you for your reply. I have already tried all troubleshooting for IOS. Nothing has worked.

Belle Bailey

[MarreFitbit]

@BelleBailey I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[BelleBailey]

Hi there,

I got it working. Maybe a tip for others on how I got it working. In your instructions it says to go into focus and turn off do not disturb. Mine was off. I completely turned off focus altogether and notifications started coming through.

Hope this helps others.


Belle Bailey

[MarreFitbit]

@BelleBailey I'm glad to hear you managed to solve the issue. Thanks for sharing the tip that worked for you. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!