Only see simplified sleep score

[Sporty2020]

Just started this week - I only see a simplified sleep score on my Versa2.  Up until that time I received a sleep score, sleep stages, etc.  Did fitbit remove this?  If so, I am super disappointed.  That is one of the reasons I bought the Versa2.

[SteveH]

It's not been removed but there are some situations where the more detailed analysis cannot be calculated. Fitbit say:

"There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern."

taken from: https://help.fitbit.com/articles/en_US/Help_article/2163/

[Sporty2020]

I've tried all that stuff.  After further investigation it appears the only way to get sleep score details back again is to purchase fitbit premium.  What a rip off!  The sleep information is one of the reasons I bought the fitbit and now they take it away and make you pay for it again. Very disappointed in fitbit that they would do this!

[Sporty2020]

Wondering if it's only effecting IOS users?  Since Google bought fitbit have they kept it for Android users and removed it for use Apple users?  I know someone that has had their fitbit longer than me and are a Android/Google user and they have the full blown sleep info.  

[SteveH]

Sleep score is still available without premium but you do get extra information if you have a premium subscription.

"See your nightly sleep score in the Fitbit app for better insight into your sleep quality. To see additional details, including your sleeping heart rate, purchase a Fitbit Premium subscription"

from: https://help.fitbit.com/articles/en_US/Help_article/2439/

[SteveH]

The google purchase of fitbit has yet to complete and I don't think they have removed anything for iOS users.

[PatTheDog]

Are you sure sleep score is still available without premium? My premium trial just ended and all my sleep scores have disappeared since the beginning of time. 🤔