Oops, No internet connection. Versa 3 Gallery

[DBarnhart]

I've lost my watch face and tried to update that and setup the weather. Each time I enter Gallery, I receive the message Oops, No Internet Connection.  I know there has been many other posts regarding this issue but I'm still unable to resolve the issue. 

I have done the following:

Uninstalled / Reinstalled the App

Shutdown the Android Phone and Versa 3 watch.

Removed Adaware App

Shut down Kasper Internet Security. 

Reconnected the WiFi to the watch.  I'm still unable to access the Gallery. Oops, No Internet Connection. 

Any suggestions is appreciated. 

[Guy_]

Hi @DBarnhart - VPNs and security software [even when disabled perhaps] can be the cause. The Fitbit App requires a direct connection to work fully.

[DBarnhart]

Thank you. Great point.  

I have uninstalled the anti-virus app and VPN.  I did a restart of the phone and App.  I still receive the same error. 

I completed a search o

f the phone for any ad blocker, blocker, anti-virus, VPN, etc.  All have been uninstalled. 

Is it a phone thing?  Samsung S21 Ultra.  

[Guy_]

@DBarnhart- if you have tried by both a data connection and a wifi connection on the phone, all that's left is an app glitch. You can try one by one

• Clear the cache and force stop it
• logout and login
• uninstall the Fitbit App and reinstall it and redo the notifications/app notifications and any special settings, a bit tedious

[DBarnhart]

Thank you Guy.
I have cleared the cache, force stopped, uninstalled / reinstalled the app, shutdown and restarted the watch, logged into app, granted full permissions including location, media, contacts, everything. Setup and connected wifi. All notifications are turned on.
The watch has always synced and still syncs but I still cannot connect to the gallery, Oops, looks like there's no internet connection.
Any other suggestions?

[DBarnhart]

Good evening. 

I would like to add that I have completed a factory reset of my Versa 3.  Fresh updates and setup.  I am still unable to access the Gallery in the Fitbit App.  Oops, looks like there's no internet connection.  I'm still trying. 

[Guy_]

Hi @DBarnhart - It looks like there is still an issue with something blocking the Internet on the phone, so that the Fitbit App is not getting through.

Probably best to contact Fitbit Support directly.

They may be able to help you with your phone, point them at this post so they can see all the steps you have done..

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[Guy_]

@DBarnhart - also check that the Fitbit App has all permissions enabled.

[Guy_]

@DBarnhart- Also make sure you don't have any ad blockers or use Private DNS on your phone.

[DBarnhart]

Oops, No Internet SOLVED

Thank You Guy

I previously removed my VPN and adblocker but on your suggestion I did a search of my device. Confirmed no VPN but on the next line was Private DNS. This was activated and set for dns.adguard.com. Once I turned this off, I now have access to my gallery, etc. Lesson learned.
Thank you again.

Get Outlook for Android

[Adrianwagz]

Thank you for coming back with your solution!   I had the same problem and would have NEVER thought of dropping the private dns!  

Thanks again!  Headache no more!

[Griscia]

I searched for hours and had chat with fitbit support...

Finally i found your message and I did what you wrote about dns private that I disabled and now it works!

Thank you!

[DBarnhart]

I'm so glad to hear that my post helped.

[Azor123]

Amazing, it is working. Your post should be added to forum basics, as a sticky note.

Thank you

[Aquastone]

Thank you.  FYI, this is done on your phone, settings, search for VPN, turn off Private DNS or change to automatic.  I did have dns.adguard.com, under Private DNS provider hostname.  Changed to automatic and the gallery now works.