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Option to add Motorola E5 Cruise as a compatible device.

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‎05-03-2019 06:27 - last edited on ‎05-05-2019 08:50 by Moderator Alum

‎05-03-2019 06:27 - last edited on ‎05-05-2019 08:50 by Moderator Alum

I recently purchased a Versa and after attempting to set it up I learned that my Smartphone isn't on the list of compatible devices.  I spent quite a bit of time chatting with a tech support person and we somehow managed to make it work, but it's now having issues syncing.  It's currently updating my steps and such, but it will not sync to my phone to receive text/call info notifications.  I am currently using a Motorola Moto e5 Cruise.  Could you please add this to the list of devices so that I can utilize all of the functions of my device. 

 

Moderator Edit: Clarified Subject.

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‎05-05-2019 08:52 - last edited on ‎03-08-2025 08:42 by Fitbit Moderator

‎05-05-2019 08:52 - last edited on ‎03-08-2025 08:42 by Fitbit Moderator

Hello @ErinB80 have a warm welcome to the Fitbit Community, it's nice to have you on board. 

First of all, I would like to apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your request with us. Please note that many Android phones, like yours have all the hardware requirements to be a supported device but are currently not on our list of supported devices. This means that we have not tested it for compatibility and added it to the list yet. For the time being, we don't have an specific date or time-frame of when is going they will be listed as compatible but please keep an eye on this list as our team is constantly updating it. 

While these devices has all the specifications to be compatible and are currently working with the Fitbit app, it's possible to come across some issues along the way. I appreciate your understanding while we work to improve this experience, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

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‎05-06-2019 10:18

In response to MarcoGFitbit

‎05-06-2019 10:18

@MarcoGFitbit  Well, at this point my fitbit isn't syncing with my app.  Somehow it is updating my steps and such, but only if I go in manually try sync it. It will update that but still wont show that its synced I've noticed twice now that it's actually done it on its own and both times has been while I was sleeping.  However, when I attempt to sync it I'm not able to make it happen.  It's set to all day sync and always connected, but it won't work.  I'm not sure how or why it happened to sync the couple times that it did, but it's very frustrating that I spent money on the device and I'm not able to utilize all of the features.  I've done all of the troubleshooting steps that I can think of.  What can I do to make this work?  If my android phone has all the specs to make it compatible what could cause it to not be working properly?  I had an Alta in the past and had no trouble with receiving call and text notifications or syncing with that device so it makes no sense to my why this device would be any different.  I'll have to be honest and say this is making me want to reconsider my purchase and look at getting a different brand of tracker/smartwatch that will work better.

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‎05-07-2019 09:07 - last edited on ‎03-08-2025 08:42 by Fitbit Moderator

In response to ErinB80

‎05-07-2019 09:07 - last edited on ‎03-08-2025 08:42 by Fitbit Moderator

Hello @ErinB80 I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have provided us more information about this situation. Please note that as mentioned earlier, our team has not tested this specific model for compatibility, which is why it hasn't been added to the list yet. 

Would it be possible for you to list us the troubleshooting steps you've tried so far? This will be very helpful for us to determine what should we do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎05-13-2019 17:58

In response to MarcoGFitbit

‎05-13-2019 17:58

My husband and I just replaced our old Fitbit Charge 2s with your new Versa Lite for me and the Versa for him. We also have new Motorola E5 phones. Mine wouldn't even let me set it up, even with excellent help from your tech support. We can't return our cell phones, which we spent a few hundred dollars on, so we have no choice but to return our brand new Versas, which we also spent a few hundred dollars on, to the store. We have been supporting Fitbit since 2013 and can't imagine being without Fitbit. It forces us to go to the competition, which really sucks. My husband, who is 76 years old, logged over 5 MILLION steps last  year with Fitbit. I can't tell you how disappointed we are.

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