10-18-2022 15:23 - last edited on 10-19-2022 13:23 by AndreaFitbit
10-18-2022 15:23 - last edited on 10-19-2022 13:23 by AndreaFitbit
Did you ever get a response? My fitbit versa lite is 2 years old and just started doing the orange border.
Moderator edit: updated subject for clarity and label.
Answered! Go to the Best Answer.
12-13-2022 08:21 - last edited on 03-31-2024 10:14 by MarreFitbit
12-13-2022 08:21 - last edited on 03-31-2024 10:14 by MarreFitbit
Thanks for getting back to us and for confirming that you have tried advised troubleshooting steps @Lvurpet.
I went ahead and created a case on your behalf and a customer support representative will contact you soon.
Please check your email.
10-19-2022 13:50 - last edited on 03-31-2024 10:14 by MarreFitbit
10-19-2022 13:50 - last edited on 03-31-2024 10:14 by MarreFitbit
Welcome to the Fitbit Community, @Lvurpet. I'm sorry to hear that your Versa Lite is displaying the orange border.
Could you please confirm that you have restarted your watch and changed the clock face to remove the orange border?
Keep on visiting the forums.
11-04-2022 11:15
11-04-2022 11:15
I have restarted several times. I have reinstalled the fitbit app. Unpaired and then installed again. My watch is 2 yrs old and works better than my other watch. I've done everything recommended. I don't care for the other fitbits. I like this lite version.
11-05-2022 06:49 - last edited on 03-31-2024 10:14 by MarreFitbit
11-05-2022 06:49 - last edited on 03-31-2024 10:14 by MarreFitbit
Thanks for getting back to us and for troubleshooting this @Lvurpet.
I realize this situation is difficult, but let's try and find a solution.
Please select a Fitbit clock face and try resetting your watch again.
Let me know how it goes.
11-27-2022 11:20
11-27-2022 11:20
Changing the clock face doesn't do anything. The orange is slowly increasing.
11-29-2022 06:12 - last edited on 03-31-2024 10:14 by MarreFitbit
11-29-2022 06:12 - last edited on 03-31-2024 10:14 by MarreFitbit
Thanks for getting back to us and for following advised troubleshooting steps @Lvurpet.
Please try steps of How do I erase my Fitbit device? help article.
See you around.
12-07-2022 17:17
12-07-2022 17:17
I got the standard canned response. Reset your watch, remove your clock face and reinstall etc. I tried all these things. Its like the old style TVs when they were going bad. The picture would shrink. I feel like that's what's happening. My versa lite is a great watch. I don't want bells and whistles.
12-13-2022 08:21 - last edited on 03-31-2024 10:14 by MarreFitbit
12-13-2022 08:21 - last edited on 03-31-2024 10:14 by MarreFitbit
Thanks for getting back to us and for confirming that you have tried advised troubleshooting steps @Lvurpet.
I went ahead and created a case on your behalf and a customer support representative will contact you soon.
Please check your email.
01-23-2023 07:58
01-23-2023 07:58
I have the exact same issue and have tried everything suggested. Did you find a solution??
01-24-2023 05:54 - last edited on 03-31-2024 10:13 by MarreFitbit
01-24-2023 05:54 - last edited on 03-31-2024 10:13 by MarreFitbit
Welcome to the Fitbit Community, @AmandaB_CA. I'm sorry to hear your Versa Lite is presenting an orange edge around the display.
Please confirm that you have followed the troubleshooting steps of my previous post.
See you around.
01-24-2023 08:01
01-24-2023 08:01
Hi,
Yes I have tried all the steps. Still the same.
Thanks
Amanda
01-24-2023 13:06 - last edited on 03-31-2024 10:13 by MarreFitbit
01-24-2023 13:06 - last edited on 03-31-2024 10:13 by MarreFitbit
Thanks for getting back to us and for following advised troubleshooting steps @AmandaB_CA.
I also created a case for you.
You'll receive assistance soon.