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Pace registered after my Spinning class

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‎02-13-2019 09:03 - last edited on ‎02-15-2019 09:43 by Moderator Alum

‎02-13-2019 09:03 - last edited on ‎02-15-2019 09:43 by Moderator Alum

I did a spinning class on the 30th of Jan and recorded this session with my Fitbit Versa.  This exercise reflects a pace however I've done two spinning classes since then and neither of them are reflecting a pace.  Has anyone else had this issue and how do we resolve it?

3.png2.png1.png  

 

 

Moderator edit: Subject for clarity 

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‎02-15-2019 09:42 - last edited on ‎04-02-2025 08:08 by Fitbit Moderator

‎02-15-2019 09:42 - last edited on ‎04-02-2025 08:08 by Fitbit Moderator

Hey @AngelaVonB, welcome to the Community! Thanks for posting those images. Our team is already aware about this issue, it doesn't happen often, but they are working on a solution, so your Fitbit device won't track pace and/or distance on activities that shouldn't. So I will ask you to be patient and stay tune on this. 

Let me know if you have further questions or comments! 

Heydy | Community Moderator, Fitbit

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‎02-15-2019 09:42 - last edited on ‎04-02-2025 08:08 by Fitbit Moderator

‎02-15-2019 09:42 - last edited on ‎04-02-2025 08:08 by Fitbit Moderator

Hey @AngelaVonB, welcome to the Community! Thanks for posting those images. Our team is already aware about this issue, it doesn't happen often, but they are working on a solution, so your Fitbit device won't track pace and/or distance on activities that shouldn't. So I will ask you to be patient and stay tune on this. 

Let me know if you have further questions or comments! 

Heydy | Community Moderator, Fitbit
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