Paid for Premium but Premium Sleep not working.

[Yogfan]

I paid for Premium Sleep....it doesnt work. Are you going to fix the Sleep problems?  If not I am returning my watch. 

[VoodooVenue]

I am experiencing the same problem. 

[LZeeW]

@Yogfan  @VoodooVenue   Can you please describe you issue in more detail?  If your issue is a missing sleeping heart rate graph, other users are experiencing the same thing and Fitbit is aware.

If it is more than that, please explain.

[VoodooVenue]

I am missing the Restorative Sleep portion of the Premium sleep add-on. It used to show a graph, now it sometimes only shows the percentages. The other two graphs are working well.

[Yogfan]

It is not showing detailed sleep stages. 
i have a new Versa. The first night it worked perfectly. The next 3 nights no details or Stages. 

[LZeeW]

@Yogfan   Here is a link that might help you.  What should I know about Fitbit sleep stages?   About 2/3 of the way down the page, there is a section about not getting sleep stages.  Your app will give you an explanation about your missing sleep stages.

I hope this helps. 

[VoodooVenue]

I've had Premium Sleep since it introduced with no problems. The Restoration graph did not work again last night. The other two (Deep and REM and Time Asleep) were both fine.

[VoodooVenue]

Hi. Thank you for your post. I read all the help topics. The two other Premium Sleep graphs are filled in, only the Restoration graph is missing data. This issue has been ongoing for a few weeks. 

[Yogfan]

Returned my fitbit. Too many issues. The worst fitbit I ever owned.

Sent from my iPhone