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Paired with activefit, i can’t see any of my info

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‎07-06-2019 07:51 - last edited on ‎10-22-2021 11:54 by Moderator Alum

‎07-06-2019 07:51 - last edited on ‎10-22-2021 11:54 by Moderator Alum

Paired my Versa with my Activefit

acclunt to track my exercise. now when i try to open anything ( sleep, weight log, exercise) it opens the activefit app? and i can’t see any of my info? 

 

 


Moderator edit: subject updated for clarity

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6 REPLIES 6

‎07-08-2019 16:23

‎07-08-2019 16:23

Welcome to the Fitbit Community @dfanner. I am sorry for the delayed response. 

 

Thank you for sharing that after connecting your Fitbit Versa with your ActiveFit app, you're unable to see your Fitbit stats as the ActiveFit app opens when you tap on any tile. I appreciate you bringing this to our attention and recommend to restart the Fitbit app and the phone to see if this helps. I also recommend checking with Advanta Health Solutions to see if the issue is on their end. 

 

Please keep me posted! 

 

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-10-2019 17:03

‎07-10-2019 17:03

I have the same problem! Any tile opens ActiveFit!  I’m going to try restarting my phone. 

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‎07-10-2019 17:15

‎07-10-2019 17:15

Hi, we’re you able to solve this? I tried various things, but nothing worked until I uninstalled active fit completely.  I was able to open the tiles on the Fitbit app.  Then I reinstalled the ActiveFit and my data was still there (thank God) and the Fitbit is working properly now.  Hope this helps! 

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‎07-10-2019 17:48

In response to Jeangaijin86

‎07-10-2019 17:48

thanks. I will try this

Get Outlook for iOS
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‎07-14-2019 12:23

In response to dfanner

‎07-14-2019 12:23

Welcome to the Fitbit Community @Jeangaijin86. It's nice to see you around @dfanner. I am sorry for the delayed response. 

 

@Jeangaijin86 thank you for joining the conversation and sharing your solution! I really appreciate your efforts and your time. 

 

@dfanner I appreciate your efforts to resolve the issue by following the steps suggested by @Jeangaijin86. 

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-14-2019 07:22

In response to LiliyaFitbit

‎08-14-2019 07:22

I am having the same issue with my new Fitbit Dashboard opening the ActiveFit app any time I choose a tile - such as to join a challenge. All of my apps and my IOS phone are updated and I am using the Fitibit Charge3. Please help as I cannot join a challenge or review any Fitbit data. Thank you.

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