help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pairing Versa 2 when in locked mode.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-23-2020 10:09

‎02-23-2020 10:09

I have a question about my versa 2. My versa 2 is currently in locked mode due to too many incorrect pin entry (I was actually in the shower and water drops touched the screen). Unfortunately, my phone is not able to connect my fitbit through bluetooth. I tried delete the device in fitbit app and re-pairing it, but it does not work. Is there anyway to force reseting the device and clear the lock? 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-23-2020 15:10

‎02-23-2020 15:10

Alright. I solved this issue by performing a factory reset on my versa 2 device, which is helped by support live chat. Therefore I don't have the problem anymore. Thanks!

Best Answer
0 Votes