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Pairing issue with Versa and Honor phone

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‎10-18-2020 01:53 - last edited on ‎10-19-2020 18:52 by Fitbit Moderator

‎10-18-2020 01:53 - last edited on ‎10-19-2020 18:52 by Fitbit Moderator

I bought a new versa and paired it with my phone. However, after completion of all the steps the versa does not stay paired with my phone. I have went through all the steps 8 times but each time as soon as pairing is completed the device disappears. I have an honor phone. 

 

Moderator Edit: Clarified subject

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‎10-19-2020 18:51 - last edited on ‎07-11-2025 08:35 by Fitbit Moderator

‎10-19-2020 18:51 - last edited on ‎07-11-2025 08:35 by Fitbit Moderator

Hi @NC78, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. To better assist you and further investigate why your Versa keeps disconnecting with your phone, can you please specify which Honor mobile device are you using? When was the first time you experienced this issue? In the meantime I receive your answers, please troubleshoot the Fitbit app with the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

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