help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Partial syncing issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2019 00:15

‎02-15-2019 00:15

Yesterday, I know for sure that I completed 10,000 plus steps, walked for more than 10 minutes continuously, did 250+ steps in each of my nominated 9 hours and probably consumed about 2,000 calories.  My Versa agrees with the steps and active hours but is only showing about 900 calories for the day and no continuous minutes of exercise.  My phone appears to be syncing correctly but is showing no active hours at all and it would seem I had no sleep last night.  Have tried switching phone off and back on, uninstalling and re-installing app. Is there a general problem or something else I could try?

Best Answer
0 Votes
3 REPLIES 3

‎02-15-2019 00:31

‎02-15-2019 00:31

Hi @KMP20 Try restarting your Versa several times. Come back if you are still having problems.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎02-28-2019 08:42

In response to NellyG

‎02-28-2019 08:42

I'm having a similar problem with my sleep hours and my days of exercise.  Did this work for you?

Best Answer
0 Votes

‎03-03-2019 00:45

In response to SunsetRunner

‎03-03-2019 00:45

It solved most of the problems.  It still shows 0 out of 9 Active hours on the previous days' charts, but shows the data accurately on the day.  Everything else is working again for now.

Best Answer
0 Votes