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Pause premium membership

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‎05-03-2024 05:21 - edited ‎05-03-2024 05:27

‎05-03-2024 05:21 - edited ‎05-03-2024 05:27

I lost my Fitbit versa :watch: lite. 

  • Can I suspend my premium membership until I find it?

Or if I don't find it can I get a a new one and re-engage it

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‎05-03-2024 06:28

‎05-03-2024 06:28

@42664641me   I'm sorry, but you can't pause your premium membership.  Your premium membership is part of to your Fitbit account and isn't specific to that device.  Please read this Help article: What shouldI do if I lose my Fitbit device? for suggestions to help you find it.  If you can sync your Fitbit, then it is within Bluetooth range (about 30 ft with a clear line of sight).  If it doesn't sync, check you mobile app or web dashboard to see when it synced.  Fitbits sync every fifteen minutes.  You might be able to figure out where you were when it last synced.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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