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Phone app can’t locate Versa- iPhone

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‎06-25-2018 03:38

‎06-25-2018 03:38

My Versa shows all info, but for some reason it’s not syncing - at all. This is new for me; I’ve had my Versa for eight days. I’ve rebooted my phone and made sure I was connected to WiFi. Help.

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Accepted Solutions

‎06-25-2018 03:45

‎06-25-2018 03:45

Having tried rebooting your phone without any luck, I would try rebooting your fitbit:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

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2 REPLIES 2

‎06-25-2018 03:45

‎06-25-2018 03:45

Having tried rebooting your phone without any luck, I would try rebooting your fitbit:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.
Best Answer

‎06-25-2018 04:00

In response to SteveH

‎06-25-2018 04:00

That worked perfectly! Thank you. 

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