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Phone can’t find Versa

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‎08-05-2019 14:58 - last edited on ‎08-06-2019 08:23 by Fitbit Moderator

‎08-05-2019 14:58 - last edited on ‎08-06-2019 08:23 by Fitbit Moderator

Hi

 

I have tried all of the trouble shooting steps I have found here and still my phone cannot find my versa. I have deleted it from my settings, turn it and the phone on and off, turned bluetooth off and on, deleted and reinstalled the app. Any other suggestions?

 

 

Moderator edit: format

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‎08-06-2019 08:23

‎08-06-2019 08:23

@Mobasayo welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it can't be found by your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article also contains the steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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