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Phone no longer can find my Versa

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‎12-09-2019 15:03

‎12-09-2019 15:03

Can the Bluetooth in the fitbit die?  My phone keeps disconnecting to my Versa and then I have to try to reconnect and it can't find it.  I have tried everything.  I have turned my phone off and on, I have disconnected all my Bluetooth devices, the Versa is fully charged but no matter how many times I try, it can't find the fitbit.  It did connect 2 days ago but I lost connection yesterday and now cannot connect no matter what I do.  My daughter also tried to find the Versa on her phone by "scanning" in her bluetooth but it couldn't find it.  It is like the Bluetooth died in the fitbit.  This Versa is only about a year old and do not want to get another one just because the Bluetooth is dead.  Any other suggestions (other than getting an Apple watch).

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‎12-10-2019 03:43

‎12-10-2019 03:43

@CKriner, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it can't be found by your phone. I appreciate the time spent trying the troubleshooting steps that you mentioned above before contacting our forums.

 

Please let me know what is the brand and model of your phone. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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