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Phone off for multiple days - data from previous days won't display in app

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‎07-29-2018 11:59

‎07-29-2018 11:59

Just got back from camping for a few days where my Fitbit was on but my phone was off the whole time, so no syncing occured. Just tried to sync--the app is up to date for today but the previous two days days doesn't seem to be there, or ir says a very small number of steps etc. Are those two days just lost to me? Does the Fitbit only store one day at a time?

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‎07-29-2018 12:39

‎07-29-2018 12:39

The unit should store about 7 days of detailed data and 28 days of summary data. Not sure what happened with yours. Perhaps you can try restarting the unit and then syncing again to see if the data shows up.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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2 REPLIES 2

‎07-29-2018 12:39

‎07-29-2018 12:39

The unit should store about 7 days of detailed data and 28 days of summary data. Not sure what happened with yours. Perhaps you can try restarting the unit and then syncing again to see if the data shows up.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎07-30-2018 08:52

In response to wtksk8r

‎07-30-2018 08:52

I got the data eventually a while after I posted this, after restarting the unit. Tried to delete the post but couldn't figure out how. Thanks! 

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