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Pin broke on Versa's band

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‎06-01-2020 08:42 - last edited on ‎06-11-2020 04:30 by Fitbit Moderator

‎06-01-2020 08:42 - last edited on ‎06-11-2020 04:30 by Fitbit Moderator

How do I get my band off my Versa when the pin broke.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎06-11-2020 04:29

‎06-11-2020 04:29

Hi @LinLucky2126, welcome to our Fitbit Community! Regarding the broken pin of your Versa's band, I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-11-2020 04:34

In response to JuanJoFitbit

‎06-11-2020 04:34

The person I spoke with via chat was no help. All they keep saying is I
need to buy a new fit bit.
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‎08-19-2020 11:05

In response to LinLucky2126

‎08-19-2020 11:05

Hi @LinLucky2126, thank you for getting back. I'm sorry to hear that your Fitbit device was not covered by the warranty. I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

 

Don't hesitate to get back if you have more questions.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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