Pin inside Fitbit Versa band broke off

[bambilover]

The pin head inside my brand new Fitbit Versa broke off and I have tried everything to try to remove it.  I tried tweezers, small scissors and a paperclip.  Nothing works!

Any suggestions?

Fitbit support will not help because I did not purchase the band through Fitbit.

Moderator edit: updated subject for clarity

[MaryAnnL]

Thank you all for your tremendous help.  I tried the straight pin and paper clip in the hole. I think the shaft was bent, so I could not get that to work.  An exactly knife was too flimsy -- but the butter knife did the trick!  I had to find a thin one that could fit underneath.  I did no damage to the watch and my new watch band looks really great.  

A million thanks for all your good advice!

[Jelayne]

My i do have a factory band and support wasn't able to help me.  This is ridiculous and then watch cost over 200 dollars

Hi, Where is the hole?  I cannot find it.

Thx

Moderator edit: merged reply

[jessymeyer]

Thank you so much for this tip! The only thing that helped!! It saved me getting a new device as fitbit didn't want to solve the issue they just offered to give me a discount on a new device.

[Billabonbon]

I had the same problem with my third party band. And after reading everyone's ideas here, I took the advice to find the original pin hole and insert something and was able to pop the band off ! Thank you ! 

[LATE019]

Remember the pin head is only to push the whole pin over. Use a Stick pin, or clothes pin and just push it straight and when it moves itll pop off. I just got mine off after looking for a solution. I did it like this: (See below)     

[JuanJoFitbit]

@LATE019 Thank you so much for sharing these steps. I'm pretty sure that this will help other users that experience the same issue.

See you around.

[Aimes1721]

Thank you! Pointy tweezers in the pin hole worked like a charm

[JuanJoFitbit]

@Aimes1721 Welcome to our Fitbit forums. That's great news, I'm glad to hear that you managed to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[CathyOB]

mine tool.  Took it to a watch repair shop and they cannot remove the broken pin.  Went to a jeweler and they could not remove the pin either.  Trying to find a watch band the watch can pop into.  Can only find them for the Fitbit Blaze, not the Versa.  Very sad...

[Chaotkrunes]

After so much grief, I finally got my straps freed! At first the straps themselves on both ends broke off at the base, then after an entire year I decided to attempt to remove the connecting pins, only for one of them to snap off! Despair sunk in, but then I used a pointy knife and it did the trick 😄

[Belle2265]

I just got my broken pin out!  I played with a non broken pin to observe the "give". Then I pushed 5he cloth band really hard towards the end that gives. It came right out.

[abensss]

toothpick worked for me! stuck it in the little hole and used it to turn the pin. broke the end of the toothpick but came out perfect 😭🙏🏽

[Shelmbl]

This is an old problem with the older style Fitbits. The newer versions don’t have a pin. Mine was so problematic that fit that replaced by watch all together.

Sent from my iPhone

[ChefJs]

I used my fingernail once I turned around the spot where the tip was.