I have been using my Fitbit for 5 years and recently purchased a new Versa. I am satisfied with their support so far as each time when I reported an issue I got a solution. But this new Versa I bought in June 2019 has a major issue. After using it for less than 6 months, the band broke off too. I cannot replace it as the pin fell off. I chatted with the support, Venessa. I was told I can use a butter knife to replace it. It did not work. I was told even though the watch was purchased less than a year, they determined that it is not covered by warranty. They offered me 40% discount but failed to convince me that there will not be new issue that they will determine to be not covered. To put in simple words, Versa is not covered adequately by the warranty, so I will postpone my purchase even though that is the only solution now. Got a simple solution that took me only a few minutes: put Versa aside and recharge my Apple Watch. No need to risk using a butter knife to detach the band from Versa, My Apple watch is still working even though I bought it last year! Now I can happily resume active daily life with a reliable watch.
