Pin inside Fitbit Versa band broke off

[bambilover]

The pin head inside my brand new Fitbit Versa broke off and I have tried everything to try to remove it.  I tried tweezers, small scissors and a paperclip.  Nothing works!

Any suggestions?

Fitbit support will not help because I did not purchase the band through Fitbit.

Moderator edit: updated subject for clarity

[Terkel]

I did not. My daughter gave me an Apple Watch for Christmas so now a
non-issue. Good luck!

[Shelmbl]

The bands are not well made and sizing inconsistent. Took 3 tries with FB to get it right. Otherwise watch is great so far

[J3annedre]

I am in conversation with FB regarding the matter. My watch is only a month old and I feel it would be a waste of money considering the FB over the Apple watch, if they can't do anything to replace or restore the product. 

For the people reading this: my pin broke off inside of my casing or watch (centerpiece). The piece of tiny metal is stuck inside the casing and you can't remove it.

[Amanda1990]

So happy I found your response to this problem. Just did that and it worked like a charm. I was panicking thinking I was gonna wear the same band forever hahaha 

[J3annedre]

For the people reading this: my pin broke off inside of my casing or watch (centerpiece / Pebble). The piece of tiny metal is stuck inside the casing and you can't remove it. The fact that my FB was only a month old really help / all my internal also in perfect condition.

This is just another update on my FB. I shipped my FB to the Netherlands return center, its been 6 days and the shipment is already at the address. FB really helped a lot, especially the support function in place.

Anybody with the same issue please do contact fitbit. Hopefully they can resolve my issue and send me a new casing (Hoping), but if they are not able to do it. Still a good product all round and for the time I had the watch it really played its part.

[sydhermdawg]

I’m with you, I’m dealing with the same thing. Read through the comments, tried the butter knife, exacto blade, pencil, pin, anything. I can’t remove the bar and now can’t wear the Versa because the band ripped when I tried removing it. 

what a terrible, terrible design flaw. 

[Shelmbl]

I essentially called Fitbit numerous times and finally they agreed to take back the entire watch and send me a new one. Made in China. Poor design leads to poor reviews

Sent from my iPhone

[J3annedre]

I am sorry to hear about your struggles getting your devices changed.

My experience was sound and received my yesterday.💪 Very happy they could replace the fitbit for me. Yes, i do agree the design is weak. I have been using a charge 3 tracker and maybe with the next design of the versa i would suggest a similar band (clip-in) and also the build-in GPS function.

All the best to you

Jeannedre

[Shelmbl]

And same to you!

Sent from my iPhone

[Riri85268]

This worked for me, thanks! I used a push pin.

[C02frances]

I tried everything like you, but there was no way...finally logged on to see if I was the only person, and I saw your post and someone replied  the butter knife trick...it worked! You have to kiss the pin goodbye ( who cares! it was toast) slip the butter knife under the pin (mid point) and lift...the pin just snapped off.

Just put on my summer band! i am soo happy 🙂

[JuanJoFitbit]

Hi @C02frances, due to the recent events, I apologize for the delayed response. However, thank you for participating in our Fitbit Community. I'm glad to hear that you guys have managed to get the issue resolved. Thank you for posting your updates here and thank you for sharing the tips.

Don't hesitate to get back if more assistance is needed.

[Terkel]

Not exactly resolved. I now have an Apple Watch instead of the Fitbit.

[sydhermdawg]

I wouldn't agree that the issue has been resolved at all.  I've got an Apple Watch in my Best Buy shopping cart waiting to be purchased on the day that the band on my FitBit becomes too broken for wear -- because I can't replace the band.  Because the design to change out the bands is ludicrous.

[plnkfloydian]

I’m having same issue

[Badfish1966]

Pin broke of flush inside the body of my Versa. It's stuck and I can't get it to fall out. It was the gray clothe band the watch came with.

[Badfish1966]

Yes. Pin is broken off flush inside the watch plastic.

[J3annedre]

Just email fitbit, they replaced mine. Use the rubber one instead.

Moderator edit: personal info removed

[Rickyf90]

Hi heydyf going thru the same problem right now and nothing is working, tried the knife, a pin etc no joy. Any more tips?

[tricky1]

Worked like a charm.  Thank you!