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Please help with my Fitbit Versa Lite

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‎05-01-2020 12:12

‎05-01-2020 12:12

I bought a brand new Fitbit Versa 2, it came yesterday and I go to set it up as normal following the instructions and on my watch screen it has the Fitbit logo with a blue updating line I believe? It’s just about going half way and no further, I think it’s faulty as I’ve tried many ways to try and get it on but nothing is happening. Any help please?

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‎05-01-2020 13:16

‎05-01-2020 13:16

I would kill the Fitbit app and restart the download. 

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‎05-01-2020 13:25

In response to Rich_Laue

‎05-01-2020 13:25

Iv done all that and nothing is happening. So I’m stuck I think it’s faulty.
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