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Problem with calories and active minutes

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‎07-07-2019 19:43

‎07-07-2019 19:43

About a week ago my Fitbit quit counting my calories and active minutes, I would exercise and go to work(moving around a lot) and my total would be 0 and 1,200 calories  but I would have 21,000 steps. It used to be that the same workout and day would give me at least 2,200 calories burned and 60 active minutes. It is less than a year old and I’ve tried restarting it

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6 REPLIES 6

‎07-07-2019 19:48

‎07-07-2019 19:48

Are you talking about on the clock face or on the app?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-08-2019 19:16

In response to JohnnyRow

‎07-08-2019 19:16

I have a problem with the app and the clock face.

Sent from my iPhone
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‎07-08-2019 21:40

‎07-08-2019 21:40

My active minutes weren’t working this morning either and I just noticed my calories is not where it should be at for the day either 

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‎07-18-2019 11:40

‎07-18-2019 11:40

I still have not received help with my issue on my versa, disappointed by this.

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‎07-18-2019 12:09

In response to Grace2003

‎07-18-2019 12:09

Have you checked your weight is entered correctly?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-19-2019 09:26

In response to JohnnyRow

‎07-19-2019 09:26

Yes, it was working fine until two weeks ago.

Sent from my iPhone
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