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Problem with there Versa and phone staying connected?

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‎01-04-2019 12:42 - last edited on ‎10-19-2021 12:06 by Moderator Alum

‎01-04-2019 12:42 - last edited on ‎10-19-2021 12:06 by Moderator Alum

Is anyone else having issues with there versa and phone staying connected? My watch and phone will not sync anymore and says my watch is not found. I have did all the restarting, turning bluetooth on and off and even deleting my device and reset it up. Help!!! It very frustrating!

 

 


Moderator edit: subject updated for clarity

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‎01-04-2019 14:49

‎01-04-2019 14:49

@Megc92 phone model and OS? For now, you can try this:

 

  1. Unpair (remove) Versa from your phone's bluetooth settings
  2. Uninstall the Fitbit mobile app
  3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
  4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
  5. Login to Fitbit mobile app
  6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected and All day sync are enabled. If you're on Android, make sure Keep Alive Widget is enabled as well.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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