Problem with unlocking Fitbit versa as being locked out and device is not connected to phone

[Deanhat_well]

Having a lot of trouble with the versa since receiving it for Christmas, firstly it doesn't connect to my Huawei P10 lite because it's not on their "compatibility list" and now it's locked me out and I cannot do anything as it hasn't connected to the spare Honor 8 I have which seems to be the only phone I found to work before.

For a few days it has been working fine but about 2 days ago it locked me out and the Fitbit app on my Honor 8 didn't have the devices picture on it. I can't factory reset the device as I have to use the settings which I cannot access because it's locked me out. I do not know if I can do it with the device buttons which you should be able to do as a fail safe option should the devices software play up. 

Any solution and help would be greatful as I want to use the device but it won't let me.

Extremely frustrated and considering getting rid of it 😞

[NellyG]

Try the factory reset using the buttons - instructions follow.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Deanhat_well]

Thank you for your reply, I have followed the instructions however it boots up and goes to a screen stating;  "Data not cleared, sync and try again".

What do I do from here????