Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Purchased clock face not available on new versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

I purchased 3 different clock faces for my versa 2.  My versa 2 died and was replaced under warranty.  When I paired my new versa 2 to my Fitbit account the purchased clock faces are now gone.  How do I get them back? Or am I out of luck? If I am out of luck Fitbit needs to put that disclaimer on the purchase (paid) clockface telling you the clock faces are tied to the Fitbit device not your Fitbit account.

Best Answer
0 Votes
2 REPLIES 2

@R_K_Bell2013   This isn't a guarantee.  I haven't been in your situation.  But please try the following steps.  Tap on your profile picture then scroll down to Account Settings.  There is a Restore Your Purchases option.  There is a good chance that your new Versa 2 doesn't have the current firmware, which is v 35.72.1.9.  You might need to wait until you get updated to the current firmware to restore your purchased clock faces.  I am not sure about this part.  But sometimes you need the current firmware to download a new app or clock face.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

Thank you.  I have version 72.1.19.  The restore purchases did nothing.  I will look at Fitbit help to see if they have more info.

Best Answer
0 Votes