11-27-2018
07:54
- last edited on
11-28-2018
07:57
by
MarcoGFitbit
11-27-2018
07:54
- last edited on
11-28-2018
07:57
by
MarcoGFitbit
When replying to text messages from Versa, messages are sent three times. Using Pixel 3 and Google Messages app. Anyone else with this problem?
Moderator Edit: Clarified Subject.
12-12-2018 16:40
12-12-2018 16:40
@purefit @PartyWave269 @SunsetRunner Thank you guys for sharing your firmware versions. @MarcoGFitbit it seems the issue affects Pie - Pixel users and is related to expired notifications stuck in Fitbit mobile app notification channel. Clearing expired notifications by phone reboot seems to temporarily resolve the issue. Could you please pass this along to Fitbit team? Thank you!
12-13-2018 07:42
12-13-2018 07:42
Hello @PartyWave269, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @purefit and @Marrrmaduke, thanks for taking the time to reply.
I appreciate you have come back and provided the information requested. At this moment, I will forward it to our team so they can take a better look at this situation. @Marrrmaduke, I appreciate you've taken the time to provide more insights about this issue affecting Pixel users.
Thanks for your patience and understanding, once we have more to share with you about this situation, we'll make sure to post is here in the Official Forums.
If there's anything else you might want to add, please feel free to reply.
12-13-2018 13:53
12-13-2018 13:53
@MarcoGFitbit Thank you Marco for your hard work! 😊
12-15-2018 05:15
12-15-2018 05:15
Hello @Marrrmaduke, I hope you're doing well, you're very welcome!
I really appreciate your help and your effort and would like to thank you for keep helping our users through the Community Forums.
Have a great day, happy stepping!
12-15-2018 17:24
12-15-2018 17:24
Pixel 2, versa sends 8 messages
12-19-2018 07:53
12-19-2018 07:53
Hello @Bkropcptn, I hope you're doing well, it's nice to see you around the Fitbit Community.
I appreciate you have come back and provided more details about this situation. Would it be possible for you to reply to me with the troubleshooting steps you've tried so far in hopes to resolve this issue? This will be very helpful for us to check this further.
Thanks for your patience and understanding, we'll be waiting to hear from you.
12-24-2018 12:10
12-24-2018 12:10
I have a LG 7 Thinq using Tmobile's messaging and my phone sends multiple replies. Today it sent 3. Previously it sent 7 or 8. It hasn't always done it though.
12-26-2018 13:37
12-26-2018 13:37
I just popped the Versa out of the box yesterday and updated it immediately. I have an Essential Phone. All quick replies send 9 messages at a time. Any kinda of help would be wonderful.
12-26-2018 14:49
12-26-2018 14:49
Happening here, too. Just got the versa yesterday, updated it to latest firmware, tested it today, and quick reply and emoji both sent 6 messages each . Pixel 3 on T-Mobile Using standard Google messages app.
12-26-2018 16:37
12-26-2018 16:37
I'm having the same issues, Pixel 2 XL. I've tried with pixel messenger and Google Hangouts and both are resulting in triple messages. Any suggestions?
12-27-2018 11:12
12-27-2018 11:12
I'm having this issue as well. Any time I use the quick reply, my response appears to be sent 7-9 times to the message. A few times, no response came through. I'm also experiencing an issue where when I go to reply to a message, it says "This notification has expired and is no longer valid versa."
I have a Pixel 3 phone on Verizon. This seems to have been an ongoing issue that you can't resolve. The ability to reply to text messages was one of the reasons I purchased this watch. But if that feature is not usable, I'm considering returning it.
12-27-2018 11:33
12-27-2018 11:33
Hi there,
I'm new to this whole fitbit thing. I just got the Versa for Xmas. How can I link my apps? I tried looking at apps to link and I don't see any of my messanger, whatsapp, etc.
Thanks!
12-27-2018 11:47
12-27-2018 11:47
Hi,
Make sure your bluetooth on your phone is on. Then you can go to settings on your phone. You want to make sure you sync your watch and your phone (e.g. connecting it to bluetooth).
To my knowledge, the apps don't operate separately, you just have a messaging app--so if someone messages you via Google Hangouts, you'll get that as long as you've indicated you want those in settings.
12-27-2018 12:12
12-27-2018 12:12
I ended up restarting my phone and it now works...try that if you haven't.
12-27-2018 12:28
12-27-2018 12:28
12-27-2018 13:43
12-27-2018 13:43
The truth of the matter is the Fitbit shouldn't be advertising that their Versa watch is compatible with Pixel phones because right now, they aren't.
12-27-2018 15:47
12-27-2018 15:47
I can't believe we all have same issue with arguabley the most popular phone on the market. pixel. What a **ahem**
12-27-2018 15:49
12-27-2018 15:49
What a joke
12-29-2018 09:44
12-29-2018 09:44
I have this issue with the Pixel 3 replying via the Googke Messages app as well as in Google Hangouts. Restarting the phone seems to fix the problem for a while but then the problem reappears.
12-30-2018 17:05
12-30-2018 17:05
Pixel running Android Pie. My Ionic with the latest firmware (released late December 2018) sends between 6 and 9 replies in the default Android Messages app. I learned that multiple responses were also sent with the prior version of ionic firmware also. I'm not testing other messaging apps. This should work properly with the default messaging app. And rebooting my phone is not a solution, either. There is clearly a bug.