11-27-2018
07:54
- last edited on
11-28-2018
07:57
by
MarcoGFitbit
11-27-2018
07:54
- last edited on
11-28-2018
07:57
by
MarcoGFitbit
When replying to text messages from Versa, messages are sent three times. Using Pixel 3 and Google Messages app. Anyone else with this problem?
Moderator Edit: Clarified Subject.
12-30-2018 17:07
12-30-2018 17:07
12-30-2018 19:39 - edited 01-03-2019 12:44
12-30-2018 19:39 - edited 01-03-2019 12:44
@Ryanlacor Please check if this issue/suggestion has already resurfaced on the Feature Suggestion Forum. It's not exactly a feature per se, but it's a good way to draw attention of the mods, voting and getting updates on the progress. As far as I managed to gather, this bug affects mainly Pixel users, and not all of them. Perhaps that's why it's difficult to reproduce.
01-01-2019 08:40 - edited 01-01-2019 08:41
01-01-2019 08:40 - edited 01-01-2019 08:41
Same issue here. Pixel 2, Verizon, Android 9, Versa firmware 32.33.1.30
01-02-2019 07:12
01-02-2019 07:12
Hello everyone, I hope you're doing well.
I appreciate your participation in the Forums and for keep reporting this situation. It seems this issue affecting only Google Pixel phones and at this moment our team is aware of the situation and working to find why it's only affecting this specific models. Once we have more information to share with you, we'll make sure to post it here in the official Forums.
Thanks for your patience and understanding, if anything changes, please let us know. Happy stepping!
01-02-2019 08:15
01-02-2019 08:15
01-03-2019 05:27
01-03-2019 05:27
It happens with the LG7 thinq as well.
01-03-2019 18:25
01-03-2019 18:25
Please keep me updated on the status of this. I'm having this issue with the versa on a first gen pixel phone. Sends anywhere from 3-7 replies. Can you also verify if there are plans to add the pixel 2 and 3 to the compatible devices list?
01-04-2019 13:36
01-04-2019 13:36
@Devinm5 I believe Pixel 2 and 3 are already on the list.
01-04-2019 20:54
01-04-2019 20:54
I have the same prob!em. Pixel 2xl, Android 9 on Verizon using Google Messages. Fitbit Versa new at Christmas and running 32.33.1.30. I have restarted both phone and Versa. Has sent quick replys anywhere from 3 or 4 up to 8 or 9 times. Please help. It makes quick reply s unusable.
01-19-2019 16:01
01-19-2019 16:01
Same with .my pixle2xl and android pie
01-26-2019 18:14
01-26-2019 18:14
This continues to be an issue and clearly isn't a priority for FitBit to fix. How can I go about getting a refund for my Versa which is apparently not compatible with my Pixel 3 phone?
Also, I encourage everyone on this thread to share this issue on social media a #DontBuyFitBit hashtag. Maybe then they'll start taking action.
01-26-2019 18:42
01-26-2019 18:42
02-01-2019 00:55
02-01-2019 00:55
I just upgraded from the Alta HR to the Versa this week and am having this issue. Pretty annoying. One of the biggest selling points for the upgrade for me was quick replies. Everything I read said quick messaging was compatible with Android so I didn't expect an issue. Not gonna lie, l kind of feel like I got dupped. I debated between the Versa or a Wear OS Google watch before landing on the Versa, mainly bc I enjoy the overall Fitbit interface. Apparently I did not research enough.
I have a Pixel 2 XL and use my phone's default Google Messaging app. When I first synced the Versa and tested quick replies it worked fine. The next day when using them to genuinely respond to a message, it sent 18 separate responses! I thought it was a fluke but now anytime I send a quick reply it is always in multiples, although that extreme of 18 has not happened again.
I was initially relieved when I found this thread, but it looks like this has been a known problem for a bit with no fix. Is this a Versa issue or a Google/Android/Pixel issue? If there is no fix in the works Fitbit really needs to adjust their marketing. I would not have bought this product.
02-01-2019 07:24
02-01-2019 07:24
i would really like to hear something back from Fitbit on this.
02-01-2019 10:28
02-01-2019 10:28
Restart your phone & or the watch. Restarting seems to fix the problem, obviously this still needs to be fixed by fitbit but it is a solution for the interm.
I restarted my phone, and its worked fine ever since (about 2 months)
02-01-2019 11:24
02-01-2019 11:24
For 99.999% of us, restarting our phone and or Versa does NOT solve the problem.
02-01-2019 11:40
02-01-2019 11:40
Agreed. I've restarted my phone and Versa several times with no improvement.
02-03-2019 18:04
02-03-2019 18:04
I was having a bluetooth connection issues with my pixel2xl. To fix that, Marmaduke suggested that I unpair (forget) Versa from my phone, reboot the watch and let it pair with the phone not pair the Versa from the phone. That absolutely fixed rhe connecrion issue. Even though "Versa" is not always visible on my phone as a connected device, it is connected, syncs immediately and I get all my notifications. A side effect has been that since I fixed the connection issue I no longer get multiple texts when replying from the Versa. A fix? Not sure but its been a week and all problems resolved.
02-03-2019 18:07
02-03-2019 18:07
@FatherRay it rarely happens to me now as well. No clue whether Fitbit has changed something on their end or the Bluetooth connection stability improved.
02-03-2019 18:12
02-03-2019 18:12
My Bersa has ooerated flawlessly since I followed your suggestiin. I consider myself fairly "techy", doesnt make a lot of sense to me but it has worked. It would be nice to hear from Fitbit.