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Quick reply not working

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Just bought a fitbit Versa yesterday and can't user the quick reply option and my girlfriend bought hers at the same time I did in the same store and she can quick reply. But I can't its not letting me the option doesn't show up on my watch everything is like her on the fitbit app

 

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Is your phone an iPhone and hers an Android? I believe quick reply is not released for iOS yet, only Android.

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Helen | Western Australia

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No I'm  have an Android as well

 

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I have iphone 6s and i also have a versa which i love. But the quick reply doesnt work..Its there just gray and cant click into it

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