Versa Lite stopped vibrating

[AN2014]

My Versa Lite is not vibrating

i reset it mutiple times . I took off DND and Sleep Mode. And I did try to set alarms and timers. I also charged it and nothing. Overall, nothing  worked 

any tips to see how I can fix the vibration motor?

i still get all my alerts, call, texts and notifications. It just doesn’t vibrate 

Moderator Edit: Clarified subject

[Guy_]

Hi @AN2014 - this is unusual if everything else is working fine and possibly indicates a broken vibration motor.

Did you also try letting the battery die completely and fully charging again, given the fault it might not make any difference.

If by reset it, you only mean rebooted it, there remains a factory reset but a) it is unlikely to make a difference and b) it can fail and then you have no watch at all.

On the off chance it is still under warranty it can be replaced.

[LZeeW]

Hi @AN2014.  I apologize if I misread your post.  All Fitbits will vibrate for alarms and timers, even if you are in DND or Sleep Mode.  Likewise, there are expected vibrations when you use the Exercise app with connected GPS.  It vibrates when you put it on the charger.  If you aren't getting vibrations under any of these circumstances, then I believe your vibration motor failed.  

I don't recommend following @Guy_ 's suggestions.  All Versa Lite batteries were manufactured in 2019. making them old in battery years.  Some users are having issues with older batteries if they go completely dead.  They won't charge at all.  Likewise, there was a specific warning telling users NOT to do a factory reset on a Versa Lite, unless told to do so by a Fitbit technician. 

[MarreFitbit]

Hi there, @AN2014. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa Lite is still not vibrating. I understand your concern, I will do my best to help you with this!

I agree with @Guy_ advice, so I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.