04-24-2018 09:25 - edited 04-26-2018 09:37
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04-24-2018 09:25 - edited 04-26-2018 09:37
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Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:
Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!
Answered! Go to the Best Answer.
04-23-2018 12:49
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SunsetRunner
04-23-2018 12:49
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I just my Versa today and had the hardest time trying to get it to show anything in the clock gallery. It would either error out and say something about the Versa not being connected (it was) or it would mention something about a timeout error. I finally got it loaded enough to download a clock face.
04-23-2018 12:53
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04-23-2018 12:53
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Sent from Yahoo Mail on Android
04-23-2018 12:59
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04-23-2018 12:59
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Same here, Thank GOD i am not alone almost freaked out !!!
04-23-2018 13:04
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04-23-2018 13:04
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Having the exact same issue on the Iphone X. Just got the versa yesterday. I have not been able to change the clock face since 9am central today 4-23-18

04-23-2018 13:06
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04-23-2018 13:06
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At least you have a clock face. I only have an error message saying "Clock Error" !
No apps when swiping, NOTHING.
04-23-2018 13:08
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04-23-2018 13:08
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Just got my fitbit versa, finally. Finished the setup, and ended up with just ONE screen that says "Clock Error". No apps, NOTHING.
HELP!
04-23-2018 13:10
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04-23-2018 13:10
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I'm hoping the devs at fitbit will get this resolved asap. i've deleted the fitbit app, re downloaded and powered off my iphone. I select "clock faces" and receive the time out error.... frustrating to say the least!
04-23-2018 13:11
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04-23-2018 13:11
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Same with my Versa 😱😱😱

04-23-2018 13:17
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04-23-2018 13:17
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I'm having the exact same issue and just saw a notification indicating there are known current issues with syncing, updating, and App Gallery functions so I'm guessing that's why a lot of us are having issues with our clock faces.
My app keeps giving me a blank "All Clocks" screen and then it also says it cant find an Internet connection even though my WiFi is fine.
Fingerscrossed they can fix it soon!
04-23-2018 13:17
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04-23-2018 13:17
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I've also been having issues syncing since day one. Have had to reboot and reset everything constantly. The tweak that seemed to work for me is I had two Fitbit devices listed in my Fitbit config. I had an old FitBit one in there from along time ago, it wasn't used but in there. As soon as I deleted it my versa has been working since. Just thought I'd mention it.

04-23-2018 13:19
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SunsetRunner
04-23-2018 13:19
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Read the notice in RED at the top of this page!
04-23-2018 13:19
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04-23-2018 13:19
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Sent from Yahoo Mail on Android

04-23-2018 13:21
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04-23-2018 13:21
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I just got a fitbit versa today and the fitbit app on my phone won' even load the click faces. I'e restarted my phone, turned bluetooth on/off, put the versa back on the charger/taken it back off, nothing is changing. The click faces won' even load...
04-23-2018 13:23
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SunsetRunner
04-23-2018 13:23
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Read the notice in RED at the top of this page!
04-23-2018 13:24
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04-23-2018 13:24
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this is consuming me. i keep checking back every 5 mins hoping it has been resolved!
come one fitbit devs, i believe in you!
04-23-2018 13:24
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04-23-2018 13:24
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I am having the same issue. I also purchased my Fitbit Versa today and have been trying to set it up all evening. Can't get past the "Clock Error" message. I've tried setting it up using two different devices and no luck.

04-23-2018 13:24
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04-23-2018 13:24
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I have the same problem. Received the Versa today...and this is my first experience of it.

04-23-2018 13:28
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04-23-2018 13:28
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Me too!!
04-23-2018 13:28
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SunsetRunner
04-23-2018 13:28
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Did you folks read my post above? Please be patient.

04-23-2018 13:30
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04-23-2018 13:30
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It’s a known error they have a message at the top of the forum page.
