RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[clock_work_girl]

Hi,

How is it that old Google Pixel phones are supported for phone notifications (text, calls) and Pixel 2 isn`t..? That doesn`t make any sense.

NOt happy. 

[Gabygabs27]

I'm gonna give you the same answer those customer service clerks gave me: "Not all Android devices have been tested for compatibility with Fitbit app and devices."

You may have the most edgy, Swiss-knife-ish phone, with the latest Bluetooth tech, but they won't assure you it may work.

[nirozedotnet]

@clock_work_girl I have a Pixel 2 and I get notifications for text and calls. 

[Becca_Boo]

Hi, 

I have a pixel 2 xl and am getting notifications. 

[Gabygabs27]

I guess it would be useful for @clock_work_girl if you could share your settings as you guys have the same phone. I mean, did you do anything special with your settings when pairing your Versa?

[SucculentCactus]

I see the message at the top of the screen, but I'm still having the same problem. 

[colonizethemoon]

Still unable to set up. I was reluctant to buy the versa after the still unresolved drama I had with those horrid aria scales. But I really liked the look of it and wanted to try it. Two days of trying to set it up, can't even get past step one and YES i have tried the on, off, reboot, uninstall, reinstall, wait for rain, spin in two circles etc etc that you very friendly community moderators always advise. 

Nothing works, so it's going back. I've initiated a return through amazon and given the versa the one star it deserves. To anyone reading this - save yourself days of frustration. Get something else.

[Asizemore]

Not able to even set up my versa still won't connect to app. It is the app currentl. I have done all the steps listed by other post. Just seriously frustrated that I've had a product for two days I can't even use.

[clock_work_girl]

Thank you, must have heard that at least 3 times now.

It is awesome that others with the same phone are getting notifications 🙂 

Maybe, it is just my luck...

I`ll keep trying. 

[Karen30]

Mine is working fine now can sync and everything and can change clocks 

[Karen30]

Iv the Samsung s9 plus and it’s working fine now with mine was working fine about this time last night but still was a bit slow so I left it over night before I tried the apps the apps are working fine today and so are the clock faces changed them a few times not had any problems 

[PolkadottedEwe]

Mine hasn't been able to sync since 7:23 am EDT. Gonna restart my phone and hope for the best.

[BeckyML]

MatthewFitbit says as of 04.15.18 “we have rolled out a fix for Versa and Ionic users somthey can use tracker normally” .....where has “fix”

been rolled out - I don’t see an update on my NEW Versa ?????

[SunsetRunner]

Versa is working properly now. Was due to server errors with Fitbit not the watch. All apps are loaded and clock face is showing. Hope everyone else is up and running ok now

[Gabygabs27]

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@BeckyML wrote:

MatthewFitbit says as of 04.15.18 “we have rolled out a fix for Versa and Ionic users somthey can use tracker normally” .....where has “fix”

been rolled out - I don’t see an update on my NEW Versa ?????

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I know you may have read this a billion times but, try the following:

1. Uncheck Bluetooth Scanning at your Location Settings with your phone.

2. Unpair your Versa at Bluetooth settings.

3. Turn off your Bluetooth.

4. Disable all notifications from Fitbit App.

5. Log out from Fitbit App.

6. Restart your Versa and your phone.

7. Turn on Bluetooth from your phone.

8. Open the Fitbit App and log in.

9. Check if it syncs.

10. Enable all your notifications.

My Versa was going through lot of issues. I just tried this method and seems to be working for now.

[butterflynell]

Thanks Gaby

[jessymeyer]

Thank you so much Gaby!! It seems to have solved my mom's issue!! Almost a week without syncing.. Only your solution has worked. Hope it continues to sync tomorrow too! 🙂

[Skyybluepurple]

Glad to see that you feel that the sync issues are resolved, but I've been unable to sync since 9am today (and it's almost 9pm)

This is just another in a long line of issues with the Versa...  (hourly steps not registering, sleep tracking not working, heart rate only registering occasionally.)

I purchased two and am almost to the point of returning both.  Very disappointing since I was so excited about the new products.  My Alta was more reliable.

[IonLake]

On Exercise, Weather, and Coach, I get UNABLE TO INSTALL.  Install failed.  Please try again later.  Everything else seems to be working.  So apparently it's not completely resolved.  I'll keep trying.

[Jovialgamer]

I still get an error code when trying to get started with my wallet. 

I also still have an error getting pandora to sync.