RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

---

Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[Mawkward32]

I’m havi trouble with this too. 

[Acebrain01]

I agree.

[Iyamda1]

I have the same issue how do I get some help on it? I literally just bought it today 

[Ali_Asgar]

I hope fitbit resolves this soon...

[Lyrik]

I've taken it off, i'll try again tomorrow and if it doesn't work I will take it back for a refund.

[Lyrik]

Not Solved

Moderator edit: format

[chooks]

I have the same problem with my new versa purchased 4 hours ago. What has happened to quality control with this multi million dollar company ?

[Leike]

The app on my iphone will not show Clock faces and apps anymore. I cannot change my clock face. When I click on "Pick a Clock" it will show a blanc screen. I have this problem since this morning.

I deleted the fitbit app from my Iphone and re-installed it. But is still doesn't work.

[SunsetRunner]

How were you able to contact them?  Neither their phone number or chat is available on my end.

[nraidah]

cant seem to get mine working either. any updates so far?

[Lyrik]

I paid $300 to update to a versa that doesn't work! This is beyond disgraceful and needs to be fixed immediately!

[Badunik]

Same, and no apps showing up and food scanner hangs after “found it.”

[SunsetRunner]

Same here.  When I go into clock faces it shows nothing.  Also nothing showing under my clock except the red button to pick a clock.

[Yagarma]

For me it didn't work.

I still could not access apps and watchfaces ... 

I could not install anything, modify or uninstall... 

[DLareau78]

I’m having the same issue

[Hils0383]

Keep getting this error message although my Versa synced and Bluetooth is working. Also having the same issues as everyone with the clock faces and apps not being available

[Rbemiller]

I am having the same problem!  I’m very frustrated

[IonLake]

I have been a Blaze user for two years and decided to treat myself to the new fitbit Versa Special Edition.  The new fitbit looks great, but after trying to set the the device up from "out of box" condition, and then after a factory reset, when complete the error on the device is "CLOCK ERROR  Go to the Fitbit mobile app and try another clock"

I just called support at 4:00 am pacific time. They admitted they were having issues with the app giving a blank screen when going into CLOCK FACES and APPS, in the app on both IOS and ANDROID devices.

They told me that this issues just started yesterday (23 April) and it is their highest priority to fix the issue.    Here's what's working right now and what isn't.

1.  The clock face that says clock error still shows the time, in the upper right hand corner (so the time works).

2.  The fitbit is still counting steps, and recording heartbeat information, although you can't tell it what type of exercise you're doing at the moment.

3.  The fitbit is still measuring sleep.

Based on these observations, it's not a problem with the device and there's no reason to return it at this immediate juncture.  It's likely a server problem on their end as it affecting multiple operating systems.  I'm going to go out on a limb and exercise patience until they get this resolved either by pushing an app store update or fixing the server issue they have.  Don't waste your time taking it back to the store for another one, as it would likely has the same issue.

As I said, EXERCISE your frustration at this point until it's resolved...go for a run or a walk and be patient.  It's not worth your sanity to try and fix something beyond your control.  

[Acebrain01]

Seems to be an issue on Fitbit's end with their servers.

[owensj]

Same here.  Just bought the Versa.  Completed Setup.  All I get is Clock Error. Go to the Fitbit mobile app and tty another clock.  The mobile app displays Pick a Clock - But none available.  VERY POOR!!!