RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[modem]

Clock face is back, so are the apps, however i am still seeing error sometime on fitbit mobile app.

[Karen30]

It’s just slowly this minute coming back on iv just finally got a clock
back on I’m not going to bother with the apps tonight think I’m going to
leave it as everyone is going to be doing the same thing I’m going to leave
it till tomorrow morning till it calms down a bit and see if it’s a bit
better tomorrow
--
Sent from Gmail Mobile

[Karen30]

It’s back working again 

[veep12]

Is there an ETA for when the issue would be resolved? 

[SunsetRunner]

I finally got a clock face, but apps or daily stats are not available. Guess everyone is still trying at the same time and stressing their servers even more. 

I will give fitbit a day or two to fix this, but after this tragic event, I am afraid I have lost my faith in is this product and fitbit.. I'm not paying to be a tester of a new product, that is something they should have done before release.

Anyhow, a server issue should NOT render the watch useless. Clock faces should be stored locally, and with factory reset a prefixed one should automatically be installed.

You need to get your bits to fit!

[Karen30]

I was seeing internet message but I just gave it a retry and it worked but
I think everyone is trying to go on it at the same time.im not seeing the
error message on watch anymore
--
Sent from Gmail Mobile

[Lestat]

That actually makes me wonder, would the watch work without internet, has anyone tried it? I mean, I know there wont be updates or any kind of new apps, but lets say you go on camping for 3 days, the battery should last, but with no internet it becomes useless?

[dianewordsmith]

No. I don't believe that's correct. You just need an internet connection to do certain things ... like install a clock face. 

[Lornylupots31]

Im working guys i dont know about you !! Up and running xx

Sent from my iPhone

[kstans]

Any timeline for when the issues with the FitBIt Versa may be fixed. I literally just bought it a few hours ago...and I am so disappointed I can not use it for my workout tonight like I had hoped. 

Just wondering if there is any idea how long it will take to get things up and running again.

[LB10]

Same problem, with the clock face and apps, this is really frustrating!  has it been working for anyone?

Will return this tomorrow

[Karen30]

Should be working now 

[Lestat]

Well, mine is brand new and if all it does is show a clock and vibrate when an alert comes, then it´s working, but if I try to change the clock or something it doesnt let me, at least i dont have the ugly error anymore

[Jasonp5]

Do you know if setup of a new one works yet or are just the already set up ones coming back online?

[kstans]

What do I need to do to fix it?

Sent from my iPhone...please excuse any typos

[Flavss]

It’s really weird, I just turned off my Automatic syncing and I am able to get to the clock face screen and select a clock face, but when I try to add it to my Versa it’s forever loading on a loop and the face doesn’t actually load to the Versa. That’s the first time in 12 hours I’ve been able to even SEE the clock faces 

[Karen30]

You don’t need anything to fix it it should be fixed just go in and change the clock 

[Candukiwi]

Well I managed to get mine to work.  I’m not sure if they have resolved the issue or it is what I did.  I deleted Fitbit app then reinstalled it and chose allow access while using app as it was set at never allow and stuck on it.  I hope this helps some of you.

[Jayelo]

Clock faces working but still no apps...

[Staci24]

If the watch was prime and it hasn't been over the amount of time. You would have to check your Amazon account.