RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[Mehrtz11]

Mine still isn't working and now wont sync especially when I'm not home with wifi. If comes up with an I error which isn't right. Should work on data 

[Staci24]

With mine I have 30 days since purchased to return it and get money back. So it having issues frustrates me because I have limited time.

[Lestat]

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@Staci24 wrote:
If the watch was prime and it hasn't been over the amount of time. You would have to check your Amazon account.

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Why is that?

[LB10]

I have a new fitbit! It wont set up the clock face or apps, so haven’t been able to use it. How long is this issue going to last and is it common to have these issues with fitbits?

[Mehrtz11]

I've only had the watch for a day and it's been like this ever since. Would like someone from fitbit to talk to tbh



Sent from my Samsung Galaxy smartphone.

[JenaBee]

Did you need to do anything particular to get it working??

[PROUD-PSW]

Hello to all, just saw on my versa that my time changed to military, decided to check on phone to see if apps were working, and OMG it's finaly up and running... check your's out... they fixed the issue!  hope it stays this way now

[Lestat]

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@Prasad1337 wrote:

There should be a recall on this device!

I'm not okay with spending this amount on a device that goes poof whenever the servers are in a mood. There MUST be a fallback mechanism. There MUST be something to fall back to, like a default watch face. There MUST be internet-free timekeeping, sync or no sync.

This device is a colossal failure.

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Well, I just had it for less than a day and I must say that it sure seems pretty crappy to me that functionality, wondering if they will fix it before I return it. I was away from the smart watch market since the Sony SW 2, never I´ve seen push me to get a new one, but this one seemed like a good thing, but with that problem I no longer think this will be very great, I mean, if it even cant hold a clock face and keep working without the fitbit servers, I´m not even saying the smartphone. I think we should all return them to make them feel the pain at their wallets and work extra hard to change what to our eyes is a very pretty big fault

[pilfjd]

Not working for me. My watch is bricked, I can't even get into settings to factory reset it.

[nikoletakass]

Guys I notice that the app is working now .. I can see apps and clocks .. I
cannot use the yet though. Still the same problem with my watch. Clock
error.

[dianewordsmith]

I just want to note that if you've already downloaded a clock face prior to the server issue, you should be fine. It's just that people who are just setting up their watch cannot access the server to get to the faces and install one. 

[Bobled]

Mine is working now.  

I find it amazing that everybody is ready to run for the hills and return their device for a 12 hour server outage. 

[SunsetRunner]

are there any updates?

[LB10]

I have just spent £200 on a device I cannot set up! Seriously?!

[Jayelo]

The apps open and seem to be working ok. But my clock doesn’t open on “my clock”. Keep showing Visit the Clocks gallery to pick a Clock, but I have a clock chosen already. Anyway, my clock gallery opens. So that’s good. 

[Flavss]

Did you need to reset the app, watch or your phone to have the error message go away?



Sent from my iPhone

[Karen30]

U have to close and reopen Fitbit app for the clock to sync to the watch then it will work 

[Karen30]

no need to reset anything close and reopen app on phone then the clock should work not sure about apps as I’m still getting internet connection troubles with that

[Flavss]

Ahhh Okay, I tried that already and its still not working for me.

Thanks

[swex]

Its just taking time one by one